What is your refund policy?
MY SAFE BOX SOLTIONS LLP (MSBS) MSBS's Customer Satisfaction
Policy
At MSBS we strive to
create a quality platform that you enjoy using for your personal life. You have
a number of choices and we appreciate you giving us your trust. Thank You. We
have created this policy that details what we will do should we fail to meet
your expectations.
If at any time during
your first month (30 days) using our service you are
dissatisfied, please contact us. We will do our best to address your issue,
provide a work around or give a timeline for a solution that will meet your
needs. If you are not satisfied, we will gladly offer you a FULL
REFUND for your purchase, and downgrade your account to the
free plan
for that service.
We want you to be happy
with our service throughout your entire contract, not only the first 30 days.
So we go beyond that. If at anytime during your contract we remove, break or
discontinue functionality that was available at the time you signed up for our
services , we ask you to notify us immediately. If we fail to address the
breakage of a functionality within any promised timelines , or if we are unable
to provide a satisfactory work around for discontinued functionality, we will
offer you a PRO-RATED REFUND for the reminder of your
contract.
Downgrade of Annual
Subscription. We do not have an option to downgrade a plan mid-way of your
annual subscription. However, you may choose a your next plan in advance
(before the renewal happens), so as to ensure that the revised plan gets
implemented from the effective date.
Auto-Renewal. For your convenience, yearly subscriptions will
auto-renew until you cancel the service. Every time before your subscription
auto-renews, we will send a mail specifying the amount that will be charged mode
of payment specified by you. Similarly, after each renewal we will send you a
receipt via e-mail specifying the amount that has been deducted together with
the next renewal date and the next renewal amount.
We know that sometimes
customers forget to cancel an account they no longer want until it is has
already been charged. That's why you can cancel your monthly/annual
subscription even five business days after your renewal
date, and
we will still process your cancellation and give you a FULL REFUND.
For questions, please
e-mail “operations@myesafebox.com”.
Exception to our Refund Policy
There will be strictly
no refund (FULL OR PRO-RATED) in cases where your account is terminated or
suspended or blocked by MSBS for activities that are in violation of our Terms
of Service including, but not limited to phishing, impersonation, fraud, and
violation
of any applicable laws.